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Setting clear expectations
In business, setting expectations is very important. Clear expectations insure that everyone knows exactly what they’re supposed to do and they are on the same page. Without clear expectations, it is left up to the imagination of everyone and there are no boundaries. All employees should have their expectations set so they know exactly what […]
Dumb-proofing the business
There are some daily frustrations we all face, and one of mine is simple things that continually are problems in the company. I have found that it is best to dumb-proof anything and everything that is possible to dumb-proof in order to make mistakes or not following procedures impossible. Dumb proofing, as I define it, […]
How to filter out bad leads
Many leads and phone calls come in on a regular basis, and the demand peaks during the busier times of the year. Being lesser staffed with the overhead this year, we were forced to make processes more efficient and focus on priorities. As they say, necessity is the other of creation! We get leads from […]