Whether you are speaking with someone who is interested in your services or they have a complaint to register, you’re going to be speaking with customers on the phone. Below are four phone etiquette tips that you can use to give your customers and callers the best phone customer service possible.
Talk While Standing Up
Although this may not always be possible, especially if you are in the car, it’s a good idea to talk to someone on the phone while you’re standing up. Walking around is going to make you more energetic. This can make a huge difference when it comes to encouraging someone to become a customer.
When you are listening to someone who’s talking face-to-face, the polite thing to do is to focus on them. But when you are speaking with someone on the telephone, you don’t have any visual feedback.
This fact, combined with the number of distractions that the world offers, will make it easy to let your thoughts wander. We often will overestimate how well we can multitask, so we believe we’re able to quickly check our email and we lose our focus.
One of the best things that you can do to help keep your compete focus on the person on the phone is to shut your eyes. This will limit sensory output nearly exclusively to hearing.
Help Phone Etiquette by Smiling
You may think that you can’t tell when someone is smiling on the phone, but the truth is that it’s possible. When your smile, your voice is going to sound different when you’re talking.
When you are smiling, your voice will sound much warmer and your customer will feel welcome. Putting on a smile when you pick u phone will make your calls feel a lot friendlier.
Phone Etiquette Includes Verbal Nods
Unlike when you are meeting with someone in person, speaking to them on the phone means that they can’t see you nodding. So, you have to use things such as “I see”, ‘right’, and “Ah” to show that you are listening to them and following along. Without these, the person who is on the other end of the line will wonder if you’re actually there and listening to them.
With most people having cell phones these days, you often are called upon to talk to someone at the spur of the moment. Using these phone etiquette tips can help you with providing high quality service and show that your company is a good one to deal with.