A Small, Personal Anecdote About Why Service Based Businesses Need Automation

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Recently we had trouble with our trash company, and we believe that they could use automation to help their business. The area we live in is serviced by a few companies, and which you choose is up to you. About a year ago, we switched to a new company for a variety of reasons, the biggest of which being that we didn’t want to have the same one as our neighbor.

Anyway, our trash day is Monday. They picked up our recyclables but not our trash. Instead, they left a sign on our can that said we had not paid. Nothing could be further from the truth. We had canceled checks and everything. So cue back and forth phone calls and text messages between us and the employee at the trash company. Finally, they said they knew we paid and promised to pick up the trash that Friday. They didn’t, they came on Monday. Fortunately, we don’t generate a lot of trash. Another problem is this company also doesn’t sound out invoices. 

It was a very frustrating time for us and it made us question their customer service practices. However, if the company were to use something such as Service Autopilot to send out invoices and emails to their customers, this problem could have been avoided. We’re otherwise happy with the company that we are using. We just wish that they would update their system and their practices to the 21st century. Automation is one of the best ways that they can do that.

Do you want to know more about Service Autopilot, which is a system that we use ourselves? Click here to find out more about it. 


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