When you choose a phone system for your business, you may not give it much thought. All you need is to answer calls, right?
Today, though, there are a myriad of phone features that make communicating with customers, staff members, vendors, and more, easy, convenient, and efficient. If you are in charge of choosing a phone system for your business, making sure it has the right features is a must.
Keep reading to learn about some of the must-have phone features for any business phone system. With these features, you can operate your small or medium sized business like a Fortune 500 company.
IP or VoIP Based Functionality
If you are still using a legacy analog phone system, now is the time to upgrade to a VoIP phone system. That’s because these systems are usually 40 percent to 80 percent more affordable than more traditional phone services. Not only are the old, analog phone systems going extinct, but these landlines are projected to be obsolete by 2020.
In addition to the fact that analog landlines are on their way out, by switching to a VoIP phone system, you can save money. That’s because you are eliminating the finite, outdated physical infrastructure used with these ancient systems.
An auto attendant offers an array of benefits for all phone systems for small businesses – professional greetings, call routing to a cell phone (or a twinned desk phone), along with voicemail to email – just to name a few.
While most businesses would rather have some level of life interaction with customers, auto attendants can be used in a complimentary manner, too. An auto attendant for your phone system is going to help you save money and allow for call routing while putting customers at ease.
With mobile twinning, you can reduce the costs and the administrative burdens that are typically associated with remote workers. This type of sophisticated feature will allow you to use your mobile device as an extension of your business. It’s as if you never even left the office.
Also, with this feature, you can answer calls from your cell, transfer calls, and more, without missing a beat.
Voicemail to Text or eMail
Most people check their email approximately 15 times per day. People who limited the number of times they checked their email also felt like they were more adept to finish their most important work.
When you have your voicemail sent right to your email inbox, you can increase overall efficiency and productivity. This isn’t a service that is hard to implement or new, but it’s a huge upgrade and can add a lot of value to your business’s phone system.
Getting the Best Phone Features
Owning a small business doesn’t mean your phone system has to be small. If you want the system to operate like a fortune 500 company, make sure you have all the features required. Starting with the ones mentioned here is a good idea.