Most of us are no stranger when it comes to customer service, whether it is online, on the phone, or face-to-face. Especially when it comes to technology, it can be reassuring to know you are talking to a real person who can help you to figure out the answers to your questions. Those who are in the customer service field, however, can appreciate how convenient it can be to automate much of the work that goes into running a successful business. While there may be times that it is better to have a person to talk to verses an automated computer program, it can be useful to understand the difference when it comes to working with the consumer.
Customer Service with a Smile
It can be useful to have a person to talk to one-on-one. Having someone who can empathize with why a product was beneath your expectations, or just to have a friendly voice willing to help you work your way through a stressful process, can make you feel much better about the service you are receiving. Real problems often require real people solutions. The longer a customer has to wait for attention regarding their issues, the less likely they are to be satisfied with the service. This can result in negative reviews which can lead to less business.
When it comes to working directly with the customer, it is usually a good idea to have a pleasant and knowledgeable specialist prepared to communicate with the client. Whether this is through emails or phone calls, it helps to have a good attitude and excellent people skills so that you can work through any problems with a calm and patient demeanor. Generally, if a customer is displeased, simply the act of having someone to discuss their concerns with can be enough to help them to feel relaxed and at ease.
Customer Service with a Program
Some people may not enjoy the process that comes with trying to work through an automated system for assistance. Sometimes, however, it can be seen as incredibly useful for the business. Many procedures, including payroll and even hiring, can be done with advanced automatronic programs which can keep the company running seamlessly. Calling your business might require multiple buttons to reach the person they want to speak with, but through the right application, could wind up being more of a convenience than a hassle.
If you would like to learn more about how to automate certain facets of your company to ensure better customer service and improved business, check out what we have to offer! From consulting to marketing, and everything in between, we are dedicated to helping your company succeed.