Business processes are something that your business will need and your needs change as your business grows. Below are the steps that you want to take when you are developing your business processes and figuring out what your business needs.
Examine the Business Processes You Currently Have
When you are developing a system for business, first you want to examine the key processes and tasks that your company’s doing each day. For example, if your business is a laundromat, you’ll be cleaning your washers and dryers, managing the orders that your customers are dropping off, sweeping your floors, paying your bills, ordering necessary supplies, and other things.
Then you want to assess each process and figure out which you can systematize first. For instance, you want to figure out which of these processes, if you improve them, could improve your revenues, profits, and/or customer satisfaction.
Develop the Business Processes
After you have identified those processes, you want to improve, now it’s time to create the business systems. When you are doing this, begin with your outcome. This is the way that the process or task is going to look when it’s flawlessly completed. #2: Develop your business systems
Once you’ve identified the initial process(es) to improve, it’s time to develop your business systems. In developing your systems, start with the outcome, that is, how should the task or process look at the end when it is completed flawlessly. Then you want to work backward and figure out what steps should be done for achieving the outcome. When you are doing this, compare it to the processes you’re currently using. Then look for the best steps that are most efficient, eliminating any that aren’t necessary.
Most importantly, when you do this write down your system on paper. List the steps and what happens along the way. This way it’s very foolproof and easy so that employees are able to follow it.
Test & Redesign the System
When you’re developing your new system, it’s a good idea to do it several times so that you can test it/ when you are doing this, look for the most time-consuming and challenging parts. Then find ways that they can be improved. Think of it this way. If the process is created that will let someone complete a task in 9 instead of 11 minutes, this is going to save you 49 labor hours each year.
You also want to search for the routine things that you can automate, like payment processing. A good example is customer receipts.
Test Run the Process with Your Team
After you’ve finished redesigning the business system, you want to implement the system. To make it quicker to teach others, you want to be very prepared. Then you want to demonstrate your system or allow the employees to watch the demonstration to see how it’s to be completed.
If you are demonstrating in person, show the employees or have the employees watch someone going through your system. If the work’s done online or on your computer, create screen recordings to allow them to watch and learn it.
It’s a good idea to have your employees do the process using a real-life project or order. The work will be done and you’re able to view the employee’s performance to give them feedback.
As time goes by, encourage them to try improving existing systems and processes. Have the flow charts and checklists available so that they are able to follow them as well as propose some new ways that things can be done. This is going to help your profits and revenues soar and your business grow.
One of the best business processes that you can choose is one that helps you with automation. At Ready Business Systems, we use Service Autopilot. Check out our review here and contact us to find out how we can help you with implementing it. Follow us on Facebook, too.
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