How Optimizing Your Phone System Can Improve Your Business

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As a business owner, you may have adopted the mentality – if it’s not broken, why fix it. However, in today’s tech-advanced world, utilizing the latest tech available can help improve productivity, provide you with a competitive advantage, and help you save money. One example of how technology can improve your business processes is with innovative phone systems.

Modern phone systems are completely different than the manual switchboards seen in old movies and TV shows. Now, communicating with remote workers, the outside world, and a globally diverse clientele is easier than it has ever been thanks to the advanced offered by a PBX – Private Branch Exchange – phone system.

If you aren’t sure this innovative tech is right for you, keep reading. Here you can learn about the benefits offered by embracing this phone system for your business.

Customers Find It Easy to Use

Do you have ten employees, each person with their own phone numbers? You may have a customer with an urgent need, but their specific point of contact is not available. They will try to find someone else to get in touch with, wasting time trying to find a new number and not being sure who to contact.

At this point, your customer is frustrated because they are in a hurry, and may get even more upset if they can’t get in touch with someone who can help. They may start to wonder if your business is the right fit for them, which turns a loyal customer into an uncertain one.

When you utilize a PBX system, your customer has a single number to call that provides them with an IVR or integrated voice response service. This offers several menu options to ensure they are connected with someone in your company. Frustration is reduced, and the customer does not have to waste time searching for numbers, hoping to get someone on the line.

Call Forwarding Capabilities

If you are dealing with a panicked customer who needs to talk to their point of contact in the company right away, not getting a real person on the line can make the panic worse. With PBX phone systems, employees can forward their desk calls to their mobile device or another person. This means their customers can always get in touch with a real person who can help with their situation.

Real-Time Cost Analysis

When you use more traditional phone services, the costs are only seen when you get the bill. However, with PBX, you can see what is going on in real-time. This includes what lines are used the most, what department is getting high levels of traffic, and what employees use the lines for personal business. With PBX, you can monitor costs and keep track of what is going on with your workers.

As you can see, there are several benefits offered by updating your current phone system. By embracing innovative technology, you can reduce costs and ensure your customers get the quality service they want and expect.

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